Many of the calls TVCRC receives are from people in financial trouble, unable to pay utility bills and/or rent. Some have been referred to TVCRC by other agencies that they have contacted, but who cannot help them.  A large percentage are single parents with no education, no job and no transportation and in very desperate situations. 

The caller is often in tears and  without hope that anyone cares or that help is available.. The caller is greeted by a trained volunteer who asks them to explain their situation.  The volunteer then explains how TVCRC may be able to help, tells them it will be necessary to ask a lot of questions and assures them of confidentiality. 

Though it is not a requirement to receive information about available resources,  the client is asked to provide a name, address and telephone number, information pertinent to their problem - ie: landlord's name and number.  They are asked what type of support they are currently receiving - ie: H&W, WIC, energy assistance, child care, whether they have family, friends or a church that can help.

After all this information has been gathered, the client is referred to all social services for which they qualify. They are provided with phone number and name of a contact person and also informed about special requirements or documents they might need.  With 3-way calling, the volunteer can place the call for them and stay on the line to make sure they reach someone who can help. 

All TVCRC volunteers have community contacts that can be tapped when needed.  The volunteers may phone personal contacts for special assistance when the situation seems to warrant it, while still respecting the client's right to privacy.

TVCRC publishes an annual printed referral directory.  This directory lists human services in the Treasure Valley that are free or provided on a sliding scale basis.  Proceeds from the sale of the directory support the organization. Phone 459-9263 for more info.

TVCRC has no paid staff.  During the past year, dedicated volunteers in Canyon and Owyhee counties have donated an average of 450 quality hours per month.  At present, TVCRC is supported by proceeds from the sale of the Treasure Valley Referral Directory, by grants, private donations and fund-raising activities.
 

TVCRC provides a telephone contact service to clients in Southwest Idaho .  This service is accomplished by trained volunteers who are available 8 AM to 5 PM  five days a week.  The volunteers work with each client to determine both immediate and long-term needs and provide referrals to agencies/programs that can enable the client to take charge of their own destiny.  TVCRC volunteers are trained to guide clients to the appropriate combination of resources ie: information, referrals, case management and advocacy.